Return Policy

At Marie France, we strive to ensure your complete satisfaction with every purchase. While we do not offer refunds for change of mind, we are happy to assist with exchanges for incorrect sizing.

To initiate an exchange, please contact our Customer Service team at info@mariefrance.com.au within 21 days of purchase to request a return shipping label. We cover the postage costs for the return of items due to incorrect sizing.

Please ensure that:

• Items are unworn, unused, and in a saleable condition with the original tags still attached.
• Items are returned in the original packaging, which must be in its original condition.
• Items have not been specifically excluded from the change of mind returns policy, such as Sale items and items excluded for hygiene reasons.

In general, our products can be returned only if the original label is still attached. However, there are exceptions:

For hygiene reasons, Marie France is unable to accept returns on certain items, including:

• Underwear (briefs, not bras)
• Hosiery
• Swimwear missing the hygiene protective sticker
• Bra Accessories

Please note that no refunds or exchanges are available for Sale items unless they are faulty.

Faulty Items

In the unlikely event that you receive a faulty item, we offer a full refund to the original payment method. Please contact our Customer Service team with details of the fault to initiate the return process.

For further assistance or enquiries regarding our returns policy, please don't hesitate to reach out to our Customer Service team. Your satisfaction is our priority.